Return policy

At Beiwei Network Technology Co., Ltd., we strive to provide you with high-quality products and an exceptional shopping experience. If for any reason you are not completely satisfied with your purchase, our Returns Policy is designed to help you return your items hassle-free.

1. Return Eligibility

We want you to be happy with your purchase, and we accept returns under the following conditions:

  • The item must be returned within 30 days of the delivery date.
  • The product must be unused, unwashed, and in its original condition with all tags attached.
  • The item must be in its original packaging.
  • Certain items, such as intimate apparel or items marked as "final sale," may not be eligible for return due to hygiene reasons.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] within 30 days of receiving your order to request a return authorization. Please include your order number and the reason for the return.
  2. Return Instructions: Once your return request is approved, we will provide you with detailed instructions for returning the item, including the return address.
  3. Package Your Return: Securely package the item in its original packaging, ensuring that all tags are attached.
  4. Return Shipping: You will be responsible for the cost of return shipping unless the item was damaged or incorrect upon delivery.

3. Refunds

After we receive your returned item and confirm that it meets our return criteria, we will process your refund. The refund will be credited back to the original payment method used during the purchase.

  • Processing Time: Refunds typically take 5-10 business days to process after we receive the returned item.
  • Shipping Fees: Please note that shipping fees are non-refundable. If you received free shipping with your order, the cost of shipping will be deducted from your refund.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will arrange for a free return and send you a replacement or issue a full refund, depending on your preference and product availability.

  • Reporting a Damaged/Incorrect Item: Please notify us within 7 days of receiving the item to ensure timely resolution.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different size or color, we recommend returning the original item for a refund and placing a new order for the desired item.

6. Non-returnable Items

The following items cannot be returned:

  • Intimate apparel (e.g., underwear, shapewear)
  • Items marked as “final sale”
  • Used or washed items
  • Customized or personalized products

7. International Returns

If you are returning an international order, please be aware that you are responsible for any return shipping costs and customs duties. We recommend using a trackable shipping service to ensure the safe return of your item.

8. Contact Information

If you have any questions or need assistance with a return, please feel free to contact us at:

Email: [email protected]

Thank you for shopping with Beiwei Network Technology Co., Ltd. We value your satisfaction and are here to assist you with any concerns you may have regarding your order.